Frequently asked questions

Tradelynx is a local jobs platform designed to reduce the usual back-and-forth of finding reliable tradespeople. Instead of posting in multiple places and chasing callbacks, you submit one structured request once.

From there, routing and communication happen in one accountable job thread so both the customer and trader can see the same timeline, updates, and status changes.

The focus is not volume for its own sake. The focus is better matching, clearer expectations, and fewer dead-end conversations.

Customers submit one request with practical details that help route the job properly from the start. That means less repeating yourself to multiple traders and less uncertainty over who has seen what.

You can track progress in one place, from initial submission through assignment, messaging, attendance updates, and completion confirmation.

The main benefit is confidence and clarity: fewer unknowns, fewer missed signals, and a cleaner path from problem to completed work.

Traders get lead opportunities that include clear job context and are routed based on trade fit, area coverage, and availability settings.

You control your service areas, capacity, and workflow from one dashboard, including leads, active jobs, completion evidence, and customer communications.

The goal is better-fit work and less admin friction, so your time goes into jobs you actually want to take.

No. Tradelynx is a platform that improves transparency, routing quality, and accountability, but it is not the contracting party for work carried out by independent traders.

Customers should still apply normal judgement, review trader profile information, and confirm scope, timing, and pricing before approving work.

Tradelynx keeps records and progress data to support clarity, but final commercial agreement remains between customer and trader.

Verified means the required checks for that onboarding route have been completed, such as identity and relevant account or documentation checks.

Verification status is intended to increase trust in who is operating on the platform, not to replace customer judgement on suitability for a specific job.

Where additional checks are required for specific workflows, those are handled as part of the relevant process and platform controls.

Routing considers multiple factors together, including trade fit, location/service-area fit, current availability, and operational rules designed to keep allocation fair and practical.

This is intended to avoid random distribution and reduce low-fit offers. The system prioritises eligible traders who are configured to take the type of work requested.

Routing is monitored and can be refined over time using operational data, helping maintain quality as towns, trades, and demand patterns change.

Yes, users often compare Tradelynx with major marketplace platforms. Tradelynx positions itself around clearer routing, one accountable job thread, and transparent process visibility from start to finish.

The aim is to reduce quote-chasing and fragmented communication by keeping the customer and trader journey in one place.

Checkatrade, Bark, and Taskrabbit are trademarks of their respective owners and are not affiliated with Tradelynx.

Credits are used when a trader accepts a lead. In other words, spending is tied to accepted opportunities, not simply viewing the platform.

When a job is completed, a platform completion fee applies: 2% of final job value with a £2 minimum (whichever is higher), unless a clearly documented waiver is active on that account.

Pricing terms are published publicly for clarity. For full detail, see the trader pricing page and in-dashboard fee summaries.

No. Core trader pricing terms are publicly visible and are also repeated during onboarding so there is no hidden-price surprise after account creation.

The platform is designed so traders can understand the charging model before committing, including lead-credit usage and completion-fee terms.

Where temporary promotions or waivers apply, those are presented clearly with the relevant conditions.

If no trader accepts immediately, the request remains active and visible in the platform workflow rather than disappearing into a void.

Matching can continue and, where configured, expand according to routing logic while preserving a clear status trail for the customer.

You still keep visibility of progress and can review updates in your job thread as routing attempts continue.

Yes. Both customers and traders can raise support queries through platform support paths.

Support teams can review relevant operational context, including job state, message trails, and routing events, to speed up investigation.

This helps reduce back-and-forth when diagnosing issues because key timeline data is already attached to the job context.

LabourLynx is Tradelynx’s labour-support layer, intended to help traders source labour capacity through the same operational ecosystem.

It is built around practical visibility and clear commercial terms so traders can evaluate options quickly and avoid hidden surprises.

As features are enabled by market and account context, the dashboard will show the relevant options and status for your profile.

Tradelynx Pro is an advanced toolkit for traders who want extra operational and growth controls beyond the base experience.

Features and pricing are presented transparently in-platform so traders can evaluate value before opting in.

Pro is intended for traders who want tighter workflow control, stronger visibility, and better leverage from the jobs they already run.