Privacy Policy

This Privacy Policy explains how Tradelynx Limited ("Tradelynx", "we", "us", "our") collects, uses, and protects personal data when you use the Tradelynx platform and related services.

Data controller contact details:

• Legal entity: Tradelynx Limited
• Registered address: 2 Hayling Close, Fareham, Hampshire, PO14 3AE
• Contact email: privacy@tradelynx.co.uk
• Data protection contact (if applicable): privacy@tradelynx.co.uk

Depending on your use of the Service, we may collect:

• Identity and contact details (name, email, phone number)
• Location/service information (postcode, town, requested service area)
• Enquiry and job details (messages, notes, scheduling information, uploads/photos)
• Labour pool profile and shift-availability data (worker role interests, qualifications, availability windows, response activity)
• Trader onboarding and compliance data (documents, extracted expiry dates, verification metadata)
• Support ticket information and attachments
• Technical usage data (IP address, device/browser data, logs, timestamps)
• Payment and billing metadata (via payment providers; we typically do not store full card details)

We use personal data to:

• operate the Tradelynx platform and route enquiries
• enable messaging between customers and traders
• manage jobs, updates, and support requests
• match traders with labour pool candidates for one-day support shifts
• verify traders and manage compliance / safety checks
• process payments, credits, and promotions
• prevent fraud, abuse, and unauthorized access
• improve our services, security, and support operations
• comply with legal and regulatory obligations

We process personal data based on one or more of the following lawful bases:

• Performance of a contract (or steps before entering a contract)
• Legitimate interests (e.g. platform operations, fraud prevention, support, service improvement)
• Legal obligation (e.g. compliance, accounting, law enforcement requests where valid)
• Consent (where required, e.g. some marketing or optional features)

We may share data with:

• Customers and traders as needed to facilitate enquiries/jobs
• Traders and labour pool candidates for staffing workflow matching and direct contact
• Service providers / processors (e.g. hosting, messaging, storage, payments, email delivery)
• Identity / verification providers (if used)
• Professional advisers, insurers, or auditors where necessary
• Regulators, courts, law enforcement, or authorities where legally required

We do not sell personal data in the ordinary sense of the term. If this changes, this policy will be updated.

We use technical and organizational measures designed to protect personal data, including access controls, authentication, private storage buckets, signed URLs for restricted files, and server-side authorization checks.

No internet-based system is completely secure, and we cannot guarantee absolute security.

Your data may be processed in countries outside your jurisdiction depending on our service providers. Where required, we use appropriate safeguards (such as standard contractual clauses or equivalent legal mechanisms).

Subject to applicable law, you may have rights to:

• access your personal data
• correct inaccurate data
• erase data (in some circumstances)
• restrict or object to processing
• data portability
• withdraw consent (where processing is based on consent)
• complain to the UK ICO or your local data protection authority

We retain personal data only for as long as necessary for the purposes described in this policy, subject to legal, regulatory, operational, and dispute-resolution requirements. See our Data Retention Policy for more detail.

We may use cookies and similar technologies for authentication, security, preferences, and analytics. You should document specific cookie usage here once finalized.

The Service is not intended for children under 18, and we do not knowingly collect personal data from children in connection with the Service.

We may update this Privacy Policy from time to time. If changes are material, we will provide reasonable notice.

Privacy requests and questions: privacy@tradelynx.co.uk

UK ICO (if applicable): https://ico.org.uk/