1 · Scope
This Refund Policy explains when refunds may be available for payments made to Tradelynx Limited (company number 17064008, registered in England and Wales, registered office 2 Hayling Close, Fareham, Hampshire, PO14 3AE). It covers historical trader completion fees (where a published rate applied at the time — the published rate is currently 0%), subscriptions, property-history report purchases, legacy LabourLynx access passes, and any residual legacy credit balances.
It does not govern refunds between customers and traders for trade services performed. Those are handled directly between the customer and trader.
2 · Payments you make to your trader
When you pay a trader's invoice through Tradelynx, the payment is processed by Stripe and settles directly to the trader — Tradelynx never holds your money and is not the seller of the work. A platform fee is deducted from the trader's side of the payment, not added to yours.
Because the trader is the party you're buying from:
- Refunds for the work itself (quality, incomplete work, cancellation) are between you and the trader. Ask the trader first; if you can't resolve it, our dispute process can help — contact support@tradelynx.co.uk.
- If a refund is agreed, it is returned to your original payment method through Stripe.
- If you believe a card payment was unauthorised or the trader has become unresponsive, you may also have chargeback rights through your card issuer (section 9) — but please talk to us first (section 8).
3 · Trader completion fees
Tradelynx may charge traders a completion fee (commission) at the rate published at the time the job is created. The published rate is currently 0% — no commission is charged on jobs created under the current rate. Jobs created while an earlier rate was in force settle at that earlier rate; any applicable fee is either deducted within the invoice payment or charged/invoiced separately, and waivers (for example early-trader windows or platform free periods) are applied automatically at source. Card payment processing on platform-processed invoices is passed through at cost and is not commission.
Completion fees are generally non-refundable once correctly charged, because they relate to a completed, delivered job. We will review and correct a completion fee where:
- the underlying job did not actually complete, or the final amount was recorded incorrectly,
- the same job was charged twice, or
- a technical/platform error caused an incorrect charge.
If the related customer payment is later refunded in full through Stripe, the associated platform fee is reviewed as part of that refund.
4 · Subscriptions & property-history products
Subscription products (including trader subscriptions, enterprise workspace plans, and property-intelligence plans) are billed in advance on the cycle presented at checkout unless otherwise stated.
Unless required by law, subscription charges are generally non-refundable once a billing period has started. Cancellation normally stops renewal for future periods and does not automatically create pro-rata refunds for the current period.
One-off property-history report purchases are generally non-refundable once report access has been granted, except where required by law or where a verified platform/payment error occurred.
5 · Legacy LabourLynx access passes
LabourLynx is included with the Tradelynx Pro subscription and is no longer sold as a separate access pass. Passes purchased before 11 July 2026 remain valid until they expire; those historic access fees are platform access charges and, unless required by law, are generally non-refundable once access was provisioned or used.
6 · Legacy lead credits
Tradelynx no longer sells lead credits — leads are not charged for individually, and credit purchase has been permanently retired. This section applies only to residual credit balances from before that change.
Residual promotional, referral, founding, or bonus credits have no cash value and are not refundable or redeemable. Where a residual balance includes credits that were originally paid for, you can ask us to review a refund of the unused paid portion — contact support@tradelynx.co.uk (section 7).
7 · How to request a refund review
To request a refund review, contact support@tradelynx.co.uk and provide:
- your account email,
- payment date and amount,
- payment reference / invoice reference (if available),
- reason for the refund request.
We aim to review requests within 5-10 business days.
8 · Chargebacks & payment disputes
9 · Your statutory rights
Nothing in this Refund Policy limits statutory consumer rights that cannot be excluded under applicable law (eg the Consumer Rights Act 2015 or Consumer Contracts Regulations 2013). If you paid by card you may also be entitled to a chargeback under your issuer's scheme rules.
10 · Changes to this policy
We may update this Refund Policy from time to time. Any changes will apply prospectively unless otherwise required by law.