Terms of Service

Version: 2026-03-05. This version reflects marketplace, Panels, LabourLynx, telephony dispatch, verification, routing, messaging moderation, support, and payment workflows currently active on Tradelynx.

These Terms of Service ("Terms") govern your access to and use of the Tradelynx platform, website, and related services (together, the "Service"). By using Tradelynx, you agree to these Terms.

Tradelynx is operated by Tradelynx Limited ("Tradelynx", "we", "us", "our"), a business registered in England and Wales with registered office at 2 Hayling Close, Fareham, Hampshire, PO14 3AE.

Tradelynx connects customers with local traders, facilitates enquiry routing, messaging, job progression, and related support workflows.

Tradelynx does not itself perform trade work. Any contract for services, works, or materials is made directly between the customer and the trader unless expressly stated otherwise.

Tradelynx may provide telephony routing, masked call flows, and in-platform messaging to coordinate work. Platform tools are operational services and do not change the underlying contract position above.

You must be at least 18 years old and legally capable of entering into binding agreements to use the Service.

You are responsible for:

• maintaining accurate account information
• keeping login codes and account access secure
• all activity under your account unless caused by our fault

Customers may submit enquiries, communicate with traders, and manage job updates through the Service.

Customers agree not to submit false, abusive, unlawful, or misleading enquiries, and not to misuse the messaging or support systems.

Traders are responsible for ensuring they hold and maintain all licences, insurance, certifications, and permissions required for the services they offer.

Traders must provide accurate information during sign-up and comply with any verification and document renewal requirements we request.

Where lead credits, subscriptions, or promotional offers are provided, they are subject to these Terms and any additional pricing or promotion terms shown at the point of purchase or claim.

Marketplace traders must complete required verification steps (identity/liveness/address and account checks) before becoming eligible for routing or acceptance workflows, except where an explicit documented test bypass is granted by admin controls.

For trader sign-up and platform use, the fee/payment rules in Section 8 and the messaging/contact-sharing rules in Section 6 are incorporated into these trader terms by reference.

A lead offer does not guarantee a job. A job is formed only when the relevant parties agree to proceed.

Tradelynx may provide messaging tools for convenience and record-keeping. Users must not use the messaging system for unlawful, abusive, threatening, discriminatory, or fraudulent communications.

Users must not attempt to bypass contact controls or take negotiations off-platform before lead acceptance where platform policy restricts contact disclosure.

LabourLynx (Paid add-on) provides a staffing marketplace workflow to help traders find labourers, apprentices, mates, improvers, and support workers for specific dates. Tradelynx is not the employer, agency payroll provider, or principal contractor for these engagements.

Traders are solely responsible for:

• agreeing commercial terms and paying workers directly
• validating qualifications, competence, and suitability for site tasks
• carrying out right-to-work checks and any legal onboarding checks
• meeting health and safety, supervision, insurance, and subcontractor obligations

Trader pricing, credits, and any promotional offers (including limited availability offers) are subject to the pricing displayed by Tradelynx and any promotion-specific conditions.

Credits are consumed on accepted lead workflows (as shown in-product). On job completion, a platform completion fee may apply: max(£2, 2% of final job value), with eligible launch waivers where clearly stated.

Completion fee charging attempts may be processed via stored payment methods or invoice flow and are logged for audit and reconciliation.

We may change pricing prospectively. Changes will not affect purchases already completed, except where required by law or where a clear error has occurred.

You must not:

• use the Service for unlawful or fraudulent purposes
• attempt to bypass platform security, access controls, or rate limits
• upload malicious files, malware, or harmful code
• harass, threaten, or abuse customers, traders, staff, or support
• scrape or copy platform data without permission

We may suspend or terminate access to the Service where we reasonably believe these Terms, applicable laws, or platform safety requirements have been breached.

We may also suspend trader access for compliance, verification, safety, payment, or fraud-prevention reasons.

The Service is provided on an "as is" and "as available" basis, subject to applicable law. We do not guarantee uninterrupted availability, error-free operation, or that every enquiry will result in a response or job.

We do not guarantee the quality, legality, suitability, or outcomes of services performed by traders.

To the fullest extent permitted by law, Tradelynx shall not be liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenue, goodwill, data, or business opportunity.

Nothing in these Terms excludes liability that cannot be excluded under applicable law, including liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation.

Tradelynx and its licensors retain all rights in the Service, branding, software, and content (excluding user content). You may not copy, reverse engineer, or create derivative works except as permitted by law.

Our use of personal data is described in our Privacy Policy and related policies, including our Data Retention Policy.

We may update these Terms from time to time. If changes are material, we will take reasonable steps to notify users (for example, through the Service or by email).

These Terms are governed by the laws of England and Wales. Courts of England and Wales shall have exclusive jurisdiction unless otherwise required by consumer law.

For questions about these Terms, contact: support@tradelynx.co.uk / Tradelynx Limited, 2 Hayling Close, Fareham, Hampshire, PO14 3AE.