Four things that are true of every trader who can take your work
The five things we do, and what each one means
Identity, before anything else
Every trader completes biometric identity verification with our specialist provider before their account can go live on the marketplace. A verification session that fails or expires blocks the account from taking work until it is completed, and every verification state change is written to an audit log.
Reviewed by a person, checked against the official register
Traders submit insurance and qualification evidence to the platform. Document details are extracted with AI assistance for instant feedback, but the AI can neither approve nor reject: a credential only counts once a person has approved it, and nothing appears publicly without that human approval plus the register check below.
Where the issuing body publishes an official public register, our reviewer additionally checks the credential against that register, and the platform records which register was consulted, when, and with what outcome: a timestamped audit trail per credential. Registers currently configured for this workflow:
Accreditations that pass both the human review and the register check appear on the trader’s public profile with the date of the check. We deliberately say “register checked on” a stated date rather than “currently registered”, because a registration can lapse after our check, so for regulated work you should confirm current registration with the scheme directly.
Monitored continuously, not checked once
- Credential expiry dates are tracked, and traders are chased to renew before expiry by an automated daily check.
- Current public liability insurance evidence is a hard requirement: without it on file, a trader cannot accept new work through the platform.
- Expired credentials stop counting the moment they lapse. A trader’s standing is computed from the evidence on file today, not from a one-off onboarding decision.
Work history that carries its evidence with it
Completed work feeds a property-level record: what was done, when, and how it was verified. Every entry carries a verification level, so a reader can always distinguish an identity-verified trader’s record from a platform-recorded or owner-declared one.
- Homeowners control sharing: per-event consent for disclosed history, explicit invitation acceptance for insurer connections, and per-property opt-out for lender monitoring.
- Every read of this data by a professional organisation is written to an access log we retain for audit.
- Names, contact details, and exact amounts are never part of what professional organisations receive. Work values appear in broad bands only.
The full detail of who can see what, and the controls, is in our Privacy Notice.
Incentives that point the same way as quality
- Enquiries are routed to one suitable trader at a time. Customers are never broadcast to a directory, and traders never bid against each other for the same lead.
- Tradelynx earns its platform fee when work completes, not by selling leads. We have no incentive to put volume ahead of quality.
- Customers pay their trader directly; Tradelynx never holds the customer’s money.
What the platform does while a job is running
How Tradelynx keeps work trustworthy
- Contact details stay protected until a trader accepts and work is active.
- Key updates are logged in one timeline for customer, trader, and operations support.
- Booking, quote, and status changes are auditable with actor and timestamp context.
- Completion evidence and feedback feed your long-term property record.