Tradespeople on Tradelynx can rate the customers they work for. That is deliberate: the people who go into strangers' homes for a living deserve some record of how they were treated, and a platform that only ever rates the trade is a platform that thinks one side is the problem.
But a rating system is only as fair as the reasons it offers, and one of ours was wrong.
The reason we removed
"Quote gatherer" was on the list a tradesperson could pick from. Read plainly, it means: this person asked me to price a job and then did not give me the work.
That is not a fault. It is how buying anything sensible works. Getting three prices for a new boiler is what every consumer guide in the country tells you to do, and it is the single most effective thing you can do to avoid being overcharged. A platform that lets you be marked down for it is punishing the behaviour it should be encouraging.
"Time waster" went for the same reason. Both are gone from the list.
What a tradesperson can still say
The reasons that remain describe conduct, not outcomes: paid late, missed an arranged visit, expectations about scope or price that could not be met, behaviour on site. Those are things that happened. "Did not choose me" is not.
The distinction we are drawing is between a customer who wasted somebody's afternoon and a customer who exercised judgement. The first is worth recording. The second is just shopping.
And you can see it
Your own rating page shows you what was said, in words written for you rather than lifted from the trade-facing form. The average is withheld until at least three different tradespeople have rated you, because with one or two the figure and its reasons identify the rater to somebody who knows perfectly well who worked at their home.
Ratings count for ninety days, and the tradesperson considering your job sees exactly the same ninety days you can. If we are going to show you a score, what the other side acts on has to be what you can read, or there is no point showing you anything.