When you write a quote on Tradelynx, it carries your customer's name and contact details. They are your business records, for your job, for a customer who chose you. And they are still another person's personal information.
From this month, every time the platform displays those details, it writes an audit record of the disclosure. Including when the person seeing them is you.
That might sound like surveillance of tradespeople. It is the opposite. The record is what protects you. If a customer ever asks who has seen their details, the answer now includes a clean, dated trail showing exactly what you saw and when, in the ordinary course of doing the job they hired you for. No ambiguity, no relying on memory, no room for an accusation to stick where the record says otherwise.
The same recording applies to everyone else on the platform: agencies viewing tenant contacts, our own admin screens, the works. Nobody is exempt, including us. We think the platforms that survive the next decade of data regulation will be the ones that treated the audit trail as a feature, not a compliance chore, and we would rather build it now, while the record is small, than reconstruct it later when it is not.