Everything Tradelynx does / Housing associations
What Tradelynx does for housing associations
Every statutory duty across your stock, resident hazard reports on a live Awaab's Law clock, and evidence a regulator can follow to its source.
What does Tradelynx do for a housing association?
A housing association gets every statutory duty across its stock resolved by a compliance engine, resident hazard reports on a live Awaab's Law clock with hourly escalation, Tenant Satisfaction Measures derived from the register, contractor scorecards, a golden-thread store for higher-risk buildings, and evidence exports a regulator can follow to its source.
By Mike Fellows, Founder, Tradelynx · IT and service management backgroundPublished 12 September 2026Last reviewed 12 September 2026
Download as a PDFThe housing associations page
1. What you can do
- Statutory compliance calendar. Every statutory duty across your properties (gas, electrical, EPC, fire, legionella, asbestos, lifts, building safety) bucketed overdue, missing, due soon and upcoming, with a per-property list, evidence grades and one-click official checks.
- Awaab's Law hazard clock. A resident's damp, mould or emergency report opens a case with the statutory deadlines computed (24 hours for emergencies; investigate, summarise, repair for damp and mould), live breach state, hourly escalation and a kept case log.
- Asset register and planned maintenance. Register maintainable assets per building with make, model, install date and cadence; assets drive the statutory calendar and a PPM schedule that rolls forward when a service is recorded; a due item becomes a case in one click.
All 21 capabilities
21 of 21
| Capability | What it does | Evidence | Cost | Where | What it does not do |
|---|---|---|---|---|---|
| Statutory compliance calendar | Every statutory duty across your properties (gas, electrical, EPC, fire, legionella, asbestos, lifts, building safety) bucketed overdue, missing, due soon and upcoming, with a per-property list, evidence grades and one-click official checks. | Register, Platform-verified, User-entered | Workspace, agreed per organisation | Web, Enterprise app | Status is surfaced from records held, never guaranteed; EPCs are confirmed against the live register. |
| Verified at source | A record backed by a live register check or a verified contractor job is marked verified at source and ranks above a document on file; the proportion is shown as a metric. | Register, Platform-verified | Workspace, agreed per organisation | Web, Enterprise app | Registers without a public API are recorded as configured and checked by their public lookup. |
| Evidence export for the regulator or auditor | One-click CSV of the compliance position with the grade per entry, and an Excel export of the workspace's data. | Platform-verified, User-entered | Workspace, agreed per organisation | Web | An unqualified 'verified' claim is structurally impossible: every entry carries its grade. |
| Due and expired reminders | An email to the workspace owner when a statutory item becomes due or expires, once per event. | Derived | Workspace, agreed per organisation | Web | Once per event; the calendar is the record. |
| Cases and dispatch to a panel | Open, assign and work cases; dispatch to your own panel of verified contractors; keep every conversation in one workspace index. | Platform-verified | Workspace, agreed per organisation | Web, Enterprise app | Your panel, your contractors; routing offers, it does not commit them. |
| Import your stock and panel | Portfolio import with address, UPRN, archetype, tenure and tenancy details; contractor panel import. | User-entered | Workspace, agreed per organisation | Web | Imported records are yours as entered; verification comes from registers and jobs afterwards. |
| Contractor scorecards | Per-contractor performance from verified jobs: response, completion and evidence, honestly blank where there is no data. | Platform-verified | Workspace, agreed per organisation | Web | Built from work the platform saw; nothing is inferred about work it did not. |
| Portfolio intelligence and risk centre | Portfolio-level health, risk and EPC C-readiness: the below-C split with each certificate's own measures and costs, one click to a dispatchable case, and a forwardable CSV. | Register, Derived | Workspace, agreed per organisation | Web | The in-force MEES E floor and the consulted 2030 C standard are reported as separate facts; England and Wales. |
| Building Safety Act golden thread | For higher-risk buildings, the required set per building with status and evidence, a document store to the BS 8644 structure, and change control fed by verified contractor work where the owner consented. | User-entered, Platform-verified | Workspace, agreed per organisation | Web | Unavailability is stated honestly where consent or a link is missing. |
| Ask this building | Plain-English questions about a building answered only from its register, store and consented verified work, with citations. | Platform-verified, User-entered | Workspace, agreed per organisation | Web | Compliance verdicts are banned by construction; every answer says it is an operational aid, not legal advice. |
| Invite an owner to claim their Passport | Generate a claim-invite link for a property and hand it to your customer; you see pending or claimed, and seeing their record still needs their consent. | Platform-verified | Workspace, agreed per organisation | Web, Enterprise app | Tradelynx never contacts the owner; every request and fulfilment is logged. |
| Consented property history | The verified history an owner has consented to share, with the grade on every entry, as a page and a PDF; every read passes one gate and a database-level consent floor. | Platform-verified | Workspace, agreed per organisation | Web | An un-consented row cannot be returned; the owner's own view is the only ungated one. |
| Property Intelligence API and webhooks | Scoped API keys, public documentation with the method behind the risk products, webhooks with retry, and a licensed feed of the Property Health Index. | Platform-verified, Register | Property Intelligence API, per request | Web | The price per request and the monthly minimum charge only when priced, activated and above the coverage threshold; until then the API is free and the documentation says so. |
| Property Health Index feed | The monthly per-town index as a licensed feed. | Register, Derived | Property Health Index feed licence | Web | Cells publish only above the privacy threshold. |
| Team, roles and security | Invite your team with roles, require a second factor for the workspace, and reveal key-safe codes only through an audited two-step. | Platform-verified | Workspace, agreed per organisation | Web, Enterprise app | Second factor is mandatory for workspaces; key-safe reveals require re-authentication and are logged. |
| Interactive demos per persona | A day-in-the-life demo of the workspace for your persona on sample data, no account needed. | Derived | Free | Web | Sample data, labelled; capabilities shown as preview are badged as such. |
| Awaab's Law hazard clock | A resident's damp, mould or emergency report opens a case with the statutory deadlines computed (24 hours for emergencies; investigate, summarise, repair for damp and mould), live breach state, hourly escalation and a kept case log. | Platform-verified | Workspace, agreed per organisation | Web, Enterprise app | An operational aid, not legal advice. |
| Tenant Satisfaction Measures | The building-safety measures derived from the compliance register and complaint and ASB volumes per thousand homes, with an export. | Derived | Workspace, agreed per organisation | Web | A submission aid, not a regulatory return; 'no data' where a stream has no records; perception measures need a survey. |
| Resident hazard reporting | Residents report hazards from their own page and the case opens in your workspace. | User-entered | Workspace, agreed per organisation | Web | Resident data processing is gated on your DPA. |
| Your own tenant repair page | A public intake page under your name where tenants report repairs and track them, with the urgent call prompt. | User-entered | Workspace, agreed per organisation | Web | Intake and tracking; the work is yours to dispatch. |
| Asset register and planned maintenance | Register maintainable assets per building with make, model, install date and cadence; assets drive the statutory calendar and a PPM schedule that rolls forward when a service is recorded; a due item becomes a case in one click. | User-entered, Derived | Workspace, agreed per organisation | Web, Enterprise app | An asset with no anchor date is shown as needing one, never invented; decommissioned assets stop driving duties. |
2. What it costs
Workspace pricing is agreed per organisation and published when live; the priced lines below charge only when priced, activated and above their data threshold.
- Property Intelligence API, per request: free during the pilot; charging is not switched on yet.
- Property Health Index feed licence: free during the pilot; charging is not switched on yet.
Every price on this page is resolved from the one pricing source at the moment the page is served; a line charges only when it is priced, activated and above its data threshold, and until then it says so.
3. Where the data comes from
- Register (5 capabilities). Read from an official register (the EPC register, HM Land Registry Price Paid, the Environment Agency, Historic England, Companies House, the FCA register) and shown as the register's own, with its reference.
- Platform-verified (12 capabilities). Recorded by the platform as it happened: a job completed and confirmed through Tradelynx, a payment it processed, an identity or credential it checked, a consent it logged.
- User-entered (8 capabilities). Entered by the person it belongs to and shown as their declaration; graded Unconfirmed until evidenced, and excluded from third-party reports until then.
- Derived (6 capabilities). Computed from the records above by a stated method (a score, a forecast, a due date); labelled indicative, never a quote or a verdict.
4. What it does not do
- Compliance status is surfaced from the records held, not guaranteed: a missing certificate is shown as missing, never assumed.
- The Tenant Satisfaction Measures view is a submission aid, not a regulatory return, and shows 'no data' where a stream has no records.
- The Awaab's Law clock is an operational aid, not legal advice.
- Third-party property history is disclosed only with the owner's consent, through one audited gate.
- No published price yet: what is live and why the rest is free is stated on the enterprise pricing page.
Other audiences: Homeowners · Tenants and residents · Tradespeople · Letting agents · Estate agents · Facilities management · Landlords · Insurers · Mortgage lenders