Everything Tradelynx does / Tenants and residents
What a tenant can do on Tradelynx
If your landlord, letting agent, housing association or council uses Tradelynx, you can report a repair or a hazard from a page they give you, follow it to the end and keep in touch with them. It never costs you anything.
A tenant reports a repair or a hazard to the organisation that manages their home from its own page, sees an urgent line to call, and can acknowledge a pre-job condition record. A damp, mould or emergency report opens a case on the statutory clock for the landlord or agent. It is free; a tenant never pays Tradelynx.
1. What you can do
- Report a repair or hazard. Report a repair or a hazard to the organisation that manages your home from its own page; a damp, mould or emergency report opens a case on the statutory clock.
- Urgent help by phone. An urgent report shows the live line to call as well as opening the case.
All 11 things a tenant gets, by category
Reporting a problem7 things · Free
Tell the people who manage your home about a repair or a hazard, from a page they give you.
- Open your repair case from the link your landlord or housing association sends, and see what is happening, the details and your contractor.WebFree
- Report damp, mould or an emergency from your case page, which opens a case on the legal timescales your landlord works to.WebFree
- Message your property manager from your case page.WebFree
- Report a repair on your letting agent's or housing association's own page, with the property, the trade needed, a preferred time and a description.WebFree
- Try a few two-minute checks first, and only send the request if they do not fix it.WebFree
- Add photos of the problem to your request.WebFree
- Mark a request urgent and, where a live line covers the area, call it straight away while the request is still sent.WebFree
Following up4 things · Free
Check where your request has got to and keep in touch until it is done.
- Track a request with its reference and the email or phone number you used, and see its timeline.WebFree
- Send messages about your request from the tracking page.WebFree
- Before work starts in your home, look at the photographs taken of the area and confirm that is how it looked.WebFree
- If your link stops working, the page tells you how to get a new one and who to call if your home is unsafe.WebFree
2. What it costs
Free. A tenant never pays Tradelynx.
Every price on this page is resolved from the one pricing source at the moment the page is served; a line charges only when it is priced, activated and above its data threshold, and until then it says so.
3. Where the data comes from
- Platform-verified. Recorded by the platform as it happened: a job completed and confirmed through Tradelynx, a payment it processed, an identity or credential it checked, a consent it logged.
- User-entered. Entered by the person it belongs to and shown as their declaration; graded Unconfirmed until evidenced, and excluded from third-party reports until then.
4. What it does not do
- A report opens a case for your landlord or agent; Tradelynx does not carry out repairs itself.
- A compliance status you see is the organisation's record as held, surfaced, not a guarantee of the property's condition.
- What you submit is your landlord's or agent's record; Tradelynx processes it on their instruction.
Questions tenants ask
Do I need an account to report a repair?
No. You report it from the page or link the organisation that manages your home gives you, and track it with its reference and the email or phone number you used.
What happens when I report damp, mould or an emergency?
It opens a hazard case for your landlord on the legal timescales they work to. Tradelynx does not carry out the repair itself: the case is your landlord's or agent's to work.
Does it cost me anything?
No. A tenant never pays Tradelynx.
Other audiences: Homeowners · Tradespeople · Housing associations · Councils that manage their own homes · Letting agents · Estate agents · Facilities management · Landlords · Insurers · Mortgage lenders